Got questions? We’ve got answers.
Find everything you need to know about orders, payments, shipping, returns and more below. If you can’t find what you’re looking for, just drop us a note at hello.fonostudios@gmail.com and we’ll be happy to help.
Orders
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible with your order number. We’ll do our best to help, but changes may not be possible once your order has been processed or shipped.
Can I choose my BTS photocard?
Yes! For items that come with a photocard, just key in your bias under “Special instructions” in the Cart. Otherwise, a photocard featuring a BTS member will be selected at random.
What comes with my sunglasses?
Each pair comes with a magnetic protective case, microfibre cleaning cloth and a photocard featuring a BTS member of your choice.
What if my order arrives damaged or I receive the wrong item?
Please contact us within 2 days of delivery with your order number and clear photos of the issue, and we’ll look into it for you.
Payments
What payment methods do you accept?
We accept credit and debit cards, Apple Pay and Google Pay, along with other secure payment methods available at checkout. PayNow, PayLah and PayPal are not currently accepted.
Shipping
Do you ship internationally?
Yes, we ship internationally.
Do you offer free shipping?
For a limited time, we’re offering free shipping within Singapore on non-food items.
For shipping within Malaysia, there is a flat fee of MYR 10.
How long does delivery take?
Orders within Singapore & Malaysia are usually processed and delivered within 3–5 business days. Other international orders may take up to 2–3 weeks to arrive.
For preorder items, processing times will be longer and will be clearly stated in the product description. If there are any unexpected delays with your shipment, we’ll keep you posted via email.
How much is international shipping?
International shipping rates vary depending on your destination. Rates may differ across Malaysia and Indonesia, the rest of APAC, and the rest of the world. Your applicable shipping fee will be calculated and displayed at checkout before you complete your order.
Returns
Do you accept returns or exchanges?
All sales are final. We do not accept returns, refunds or exchanges for a different product.
Returns or exchanges will only be considered if your item arrives damaged, defective or incorrect. Please contact us within 2 days of delivery with your order number and clear photos of the issue.
Can I exchange my item for another design or size?
No, we don’t offer exchanges for a different product, design or size. Please read the product description carefully before placing your order.